Refund policy

Refund Policy

Elyra Nutrition — 30-Day Money-Back Guarantee

We want you to feel confident trying ELYRA Clarity and our other products. If you're not satisfied, we offer a 30-day refund window from the date of delivery.

How It Works

  • You have 30 days from the date your order is delivered to request a refund.
  • To be eligible, please contact us before initiating a return so we can provide instructions.
  • Refunds apply to the product price paid. Original shipping charges (if any) are non-refundable, and return shipping costs are the customer's responsibility unless the item arrived damaged or defective.
  • Refunds are issued to your original payment method within 5–10 business days once your request is approved.

Eligibility

  • Requests must be made within 30 days of the delivery date shown in your shipping confirmation.
  • We recommend trying the product for a reasonable period before deciding — but you don't need to return the physical bottle/product to request a refund unless we ask for it (adjust this line based on your actual policy — see note below).
  • One refund per customer per product is honored under this guarantee.
  • Orders showing signs of fraud, abuse, or repeated refund requests may be declined at our discretion.

Subscriptions

If you're on a recurring subscription (e.g., delivered every 3 months):

  • The 30-day guarantee applies to your first shipment only.
  • You may cancel, pause, or skip future shipments at any time from your account or by contacting us — no phone call or retention script required.
  • Refunds for subsequent shipments are handled on a case-by-case basis; contact us if there's an issue with a specific order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery with photos of the item, and we'll send a replacement or issue a full refund at no cost to you, including return shipping if applicable.

How to Request a Refund

Email us at [insert your support email] with your order number and the reason for your request. We aim to respond within 1–2 business days.

Non-Refundable Items

  • Digital products (e-guides, downloadable content) are non-refundable once accessed/downloaded, unless defective.
  • Gift cards are non-refundable.

(Adjust this section if your digital guides should be covered by the 30-day window too — right now it's written to exclude them, which is common for downloadable content.)